James D. McElwain

James D. McElwain is a Technical Support Engineer at Mimecast since May 2023, with extensive experience in technical support and web development. Previously, James held various positions at KnowBe4, including Core Support Manager, Advanced Support Technician, and Core Support Technician, where responsibilities included managing staff and resolving complex technical issues. James also freelanced as a Web Developer and Multimedia Specialist, focusing on web design and multimedia needs. Earlier roles included Client Support Representative III at Blackboard K-12, Rehabilitation Counselor at UCP Central PA, and managerial positions at The Federal Loan Source. James holds an Associate’s Degree in Information Technology from South Hills School of Business & Technology.