Lindsay Olson

Lindsay Olson is an experienced customer support professional with significant expertise in technical support and team management. Currently serving as the Customer Support Team Manager at Mimecast since October 2016, Lindsay has implemented comprehensive plans that transformed call center operations, improving internal procedures and enhancing customer satisfaction. Previous roles include Customer Support Engineer at Mimecast and Senior Technical Support Analyst at Natixis Global Asset Management, where Lindsay provided critical technical assistance and developed mobile device management policies. Earlier professional experiences include Help Desk Technician I at Hancock Natural Resource Group, Access Administrator at Fidelity Investments, and Customer Support Technician at EMC Corporation. Lindsay holds a high school diploma from Framingham High School, graduating in 2002.