Nomsa Hove

Nomsa Hove has over a decade of experience in the customer service and call center industry, currently serving as a Customer Sales and Service Manager, Quality Coordinator, and Team Leader at Mindpearl since January 2012. In these roles, Nomsa Hove has successfully managed a team of 12 agents, overseen performance reporting, and ensured daily service levels are met. Responsibilities include handling escalations, conducting training sessions, evaluating performance, and managing agent attendance. Prior to Mindpearl, Nomsa Hove worked at Delta Airlines for a brief period in 2011, providing customer service support for flight reservations and ticketing for various airlines.