Shivasmika Nayani

Shivasmika Nayani is an experienced professional with a robust background in customer support, IT assistance, and quality assurance. Currently serving as an Advanced Merchant Support Specialist at Mindbody since January 2020, Shivasmika specializes in diagnosing bugs, executing SQL queries, and providing technical support across multiple regions including the US, APAC, and UK. Previous roles at Mindbody included Senior Customer Support Specialist and Billing Specialist, where responsibilities encompassed high-level support, feature enhancement suggestions, and Salesforce CRM management. Prior to Mindbody, Shivasmika's experience includes an IT Support Intern role at UNICEF Australia and a Quality Assurance Test Engineer position at GME, complemented by educational achievements in Information Technology and leadership management from Charles Sturt University and Performance Education.