Sneha Gupta

Sneha Gupta has extensive work experience in customer support and management roles. Sneha started their career at Mindfire Solutions as a Team Lead-Customer Support Analyst, where they were responsible for finding root causes and ensuring ticket quality, resolving customer queries, and coordinating with the tech team. Prior to that, they worked at Amazon Development Centre as a Resolution Specialist, maintaining a high success rate on first call resolution, handling customer queries on chat and calls, training new employees, and presenting team performance in leadership meetings. Sneha also gained experience as an Assistant Manager at Bajaj Finserv, where they handled various types of loans, generated repeat business through exceptional customer service, and coordinated with marketing and listing teams. Sneha started their career as a Branch Coordinator at DHFL, where they handled different loan types and evaluated customer financials.

Sneha Gupta completed their Master of Business Administration (MBA) degree in Accounting and Finance from Barkatullah University, Bhopal. Prior to that, they pursued a Bachelor's degree in Business/Commerce from the University of Rajasthan.