Ly le

Ly Le currently serves as the Vice President of Customer Success at Mindtickle, where responsibilities include designing and executing a global strategy for the Customer Success organization. With a robust background spanning over two decades, Ly has held leadership roles including Customer Strategy & Programs Leader at Plaid and VP of Global Customer Success & Services Strategy at Twilio Inc. Experience also includes significant positions at Amazon Web Services, Visa, and salesforce.com, where key achievements involve enhancing customer retention, product usage, and operational excellence. Additionally, Ly has acted as an advisor and coach to various startup businesses, providing strategic guidance and thought leadership. Holding a Bachelor of Science in Business Administration from the University of California, Riverside, Ly Le combines extensive expertise in customer success management with a focus on driving growth and product adoption.