Tom Kirby

Tom Kirby serves as the Head of Customer Experience at Mindvalley since October 2024 and advises Siena AI on customer experience best practices. Previously, Tom held the position of Head of Learner Success Management at Learnlight and was the Senior Customer Experience Manager at Huel, managing a global CX team and driving improvements across multiple performance metrics. Tom's career includes leadership roles at Housekeep and Laundrapp, where significant enhancements in customer satisfaction were achieved. Tom's early career featured positions in customer service and team leadership at A&O IT Group and CPM UK Limited. Educational qualifications include a Bachelor of Arts in Business Administration and Management from the University of Portsmouth.