Mahmoud Qasim

Mahmoud Qasim possesses a Bachelor's Degree in Telecommunications Engineering from Yarmouk University, achieved between 2006 and 2014. Currently serving as a Customer Happiness Expert and Project Manager at the Ministry of Interior in Abu Dhabi since January 2015, Mahmoud Qasim focuses on enhancing customer satisfaction through various projects and understanding customer needs, particularly in relation to a global 7-star rating system. Prior experience includes working as a Support Engineer at Fourth Dimension Systems, where responsibilities involved the installation and monitoring of telecommunications systems, and a role as a NOC Engineer at Zain Jordan, focusing on security and configuration management.