Jennifer Barwick

Jennifer Barwick is an experienced professional in customer support and experience management, currently serving as the Head of Support at Minoan since May 2024. Prior to this role, Jennifer was a founding member and Head of Customer Support Operations and Experience at Hitch from 2019 to 2024, where Jennifer developed and executed a comprehensive CX strategy that significantly enhanced customer satisfaction and loyalty. Jennifer's earlier experience includes serving as the Director of Customer Experience and Support at India Hicks, Inc. (2017-2019), where Jennifer led an omni-channel support department and was a key member of the executive team, and as a Senior Client Experience professional at Stitch Fix (2015-2017), where Jennifer implemented successful retention strategies. Jennifer began their career as a Library Support Manager at Round Rock ISD from 2008 to 2015, focusing on community engagement and educational initiatives. Jennifer holds a degree from Old Dominion University.