Richard Cleary

Richard Cleary has over 15 years of experience in customer service and management roles, currently serving as Team Leader at Minster Law since June 2012, where responsibilities include handling customer complaints, MI reporting, and stakeholder engagement. Prior positions at Minster Law include Compliance Analyst and Client Relations Consultant. Richard's earlier experience includes being a Claims Representative at Minster Law, with responsibilities as an FNOL Claims Advisor and Technical Coach. Prior to this, Richard worked as a Customer Service Representative at CPP Group plc, focusing on customer support and complaint handling, and began a career in hospitality as a Chef at Mitchells & Butlers PLC. Richard completed A levels in English Language and Literature at York College and holds GCSE qualifications from Woldgate School.