Graham Ford is an ITIL v4 Strategic Leader with over 25 years of experience in service delivery, project, and programme management. Currently the Head of Customer Experience at Mintivo, Graham has previously held roles such as Head of Service Delivery at MindCraft, and Operations Director at Techs4education. Throughout their career, Graham has consistently driven operational improvements, streamlined processes, and achieved significant growth across various organizations. With a strong focus on client satisfaction and digital transformation, Graham has earned certifications in PRINCE2 and has successfully implemented ITIL practices and Agile methodologies.
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