Jeffery Kozak

Jeffery Kozak is an experienced IT professional with a career spanning over two decades, currently serving as the Information Technology Service Desk Manager at Minto Group since January 2012. Key responsibilities include managing VDI upgrades and deployments across multiple Toronto sites and overseeing internal Helpdesk and Desktop support for various locations. Prior roles include Client Support Analyst II at the City of Toronto, Technical Consultant at Thomson Reuters, and Lead Desktop Support Technician at Voyus Canada/Group Telecom. Educational qualifications include ITIL Foundation Certification in IT Service Management, Microsoft Certified Systems Engineer (MCSE), and various certifications from DELL and Nexient Learning.