Bryan Clasby

Bryan Clasby has extensive work experience in various leadership roles. Bryan currently serves as the Managing Director Asia-Pacific at miPerform. Prior to this, they worked as a Director at CX Ops Design.

Bryan's previous roles include Customer Service Director and Head of Customer Service Transformation at Winc Australia, where they focused on call center upgrades, CS transformation, and implementing AI and KB solutions.

Bryan also served as the Transformation Program Lead at Goodstart Early Learning, where they integrated and enhanced contact center and shared services, improved business processes, and optimized AI and self-service solutions.

Before that, Bryan held the position of Head of Lion Finance at Collection House Group, where they led optimization efforts related to people, processes, and systems, including the migration to a cloud-based contact center solution.

At Sensis, Bryan was the General Manager (Transformation), Customer Care, responsible for driving business transformation and offshore vendor partner transitions.

Bryan also worked as a Transformation Program Manager at News Corp and Chief Operating Officer UK and Europe at Hinduja Global Solutions (previously Careline Services), overseeing operational management and outsourcing services for customer and prospect management.

Bryan's earlier experience includes the role of Operations Manager at Sitel. Overall, they have a proven track record of implementing successful transformation initiatives and optimizing customer experiences.

Bryan Clasby obtained a Bachelor of Science (BSc) degree in Applied Psychology from the University of Alabama at Birmingham between 1990 and 1992. In 2010 to 2011, they earned a Master of Science (MSc) degree in Developmental Economics from Kingston University. Additionally, they obtained AWS Certified Cloud Practitioner certification from Amazon Web Services in September 2020.