Gladys Embolo

Gladys Embolo is an experienced professional in customer experience and support solutions, currently serving as the Global Head of Support Solutions at Mirakl since September 2021. Prior to this role, Gladys was the Head of Customer Operations at Partoo from October 2020 to September 2021 and held the position of Head of Customer Care EMEA at Aircall between March 2017 and October 2020, where responsibilities included customer and product advocacy. Earlier in the career, Gladys worked at BlaBlaCar as a Community & Content Manager and a Member Relations Agent from April 2014 to December 2016. Gladys holds a Master 2 degree in International Relations from Université de Paris I Panthéon-Sorbonne, earned in 2014.