Sophie Marchessou

EVP, Customer Success, B2C at Mirakl

Sophie leads Mirakl’s global Customer Success team in the beauty, fashion, and home categories, where she is responsible for driving marketplace adoption, growth, customer satisfaction and advocacy. Sophie joined Mirakl from McKinsey, where she was a partner leading large-scale digital transformation projects for clients in consumer, retail, tech and private equity sectors. She graduated from HEC and holds an MBA from Harvard Business School.

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