David Dumas

David Dumas has a diverse work experience. David started their career as a Customer Service Specialist at The Topps Company in October 2012 and worked until November 2013. In February 2012, they joined Veri-Pin.com as a Customer Service Manager and stayed there until January 2014. Following that, David worked as a Freelance Consultant, specializing in Copywriting and Customer Relations. In 2019, they started working at Misfits Market, initially as a Customer Success Manager and later as a Senior Customer Success Manager. David then progressed to become the Director of Customer Experience and subsequently the Senior Director of Customer Experience. In their most recent role at Misfits Market, they served as the Senior Director of Strategy & Business Process Optimization, where they focused on improving outbound Enterprise sales processes and establishing a Project Management Office (PMO). Throughout their career, David has demonstrated leadership skills and a keen interest in improving customer experiences.

David Dumas attended Sleepy Hollow High School from 1997 to 2001, where they obtained their high school diploma. David later pursued a degree in Business Administration, Marketing, and Management from The College of Westchester from 2010 to 2014. Additionally, David has obtained certifications in E-Commerce from the E-Commerce Academy and Inbound Marketing from the HubSpot Academy.