Omar Saavedra

Omar Saavedra has held multiple roles in the past 7 years. In 2021, they were a Talent Acquisition Manager at OCC247, where they collaborated with Product Management, Marketing, and agency to plan B2C campaigns, sourced, interviewed, hired, and mentored 5 teams of over 20 collaborators in 3 different countries, planned, developed, and implemented recruitment process and placement for clients, formulated and revised client support policies and promoted their implementation, and worked collaboratively with Management to promote a climate conducive to attracting and retaining personnel. From 2015-2021, they were at misterb&b, where they held the roles of Claims Operations Manager, Claims Specialist, and Customer Service Specialist. As Claims Operations Manager, they lead the Customer Service and Claims Department in Lima and Paris offices, sourced, interviewed, hired and mentored 25+ customer service team members to provide exceptional service throughout the entire experience, elaborated department reports for upper management/executive team, elaborated strategic planning for the department, planned and implemented new procedures and protocols to meet customer needs, strategized long-term business needs and drove customer feedback for process improvements, and facilitated conflict resolution by implementing protocols and investigating issues through completion. As Claims Specialist, they evaluated the accuracy and quality of data entered into the agency management system, proposed settlements for uncomplicated issues to resolve claims, and modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members. As Customer Service Specialist, they achieved high satisfaction rating through proactive one-call resolutions of customer issues, surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions, and collected customer feedback and made process changes to exceed customer satisfaction goals. From 2014-2015, they were an Account Manager at Automotive Capital Resources, LLC, where they anticipated clients' needs by staying in touch on regular basis, created proposals for new and repeat customer business transactions, and built client relationships by acting as a liaison between customer service and sales teams.

Omar Saavedra has a varied educational background. In 2014, they attended the Museo de Arte de Lima for Photography. In 2015, they obtained a Certificate in Photography from Alison. In 2018, they attended Alison for Customer Service Management and Quality Management. Finally, in 2019, they attended IPAD - Instituto Peruano de Arte y Diseño for Photography and Marketing.