Customer Service and Operations

The Customer Service and Operations team at Mitie ensures the highest standards of service delivery and operational efficiency across all client interactions. This multidisciplinary team seamlessly handles customer inquiries, manages service contracts, streamlines operational processes, and drives continuous improvement initiatives to maintain and elevate customer satisfaction. By leveraging data insights and strategic planning, they also optimize resources and enhance overall service performance in line with Mitie's commitment to excellence in facilities management and professional services.