Kathleen Matthews

Kathleen Matthews is a Senior Support Engineering Manager at Mixpanel, a position held since June 2016, with a focus on hiring, enabling support engineers, and optimizing workflows through collaboration across product, engineering, services, and sales teams. Prior roles at Mixpanel include Support Engineering Manager and Senior Support Engineer, where responsibilities ranged from resolving customer escalations to mentoring team members and coordinating support processes. Kathleen's earlier experience includes roles as a UX Designer and Project Assistant at rhUXD Studio, and a Mechanical Designer at Taylor Engineering, where project management and client collaboration were key. Kathleen holds a Bachelor of Science in Mechanical Engineering from California Polytechnic State University-San Luis Obispo, and completed a User Experience Design Immersive program at General Assembly in 2014.