Oluchi Mbonu

Oluchi Mbonu has a diverse work experience spanning multiple industries. Oluchi is currently working as an Operations Manager at Mkobobank. Prior to this, Oluchi worked as a Customer Experience Manager at CleanAce Drycleaners & Launderers.

In 2019, Oluchi held the position of Business Manager at Studio24 Nigeria, where they were responsible for increasing team effectiveness, developing strategies, and managing daily operations. Oluchi successfully implemented change management practices, drove sales growth, and fostered a collaborative environment.

From 2018 to 2019, Oluchi served as the Head of Operations at Liquidity Place. Oluchi successfully implemented organizational hierarchy changes, acquired new clients, and managed day-to-day operations.

Oluchi also has banking experience, having worked at Fidelity Bank PLC. Oluchi held the position of Head Cash Operation from 2016 to 2018, where they were responsible for cash management and customer relationships. Oluchi also served as the Head of Customer Service from 2014 to 2016, ensuring excellent service delivery and adherence to regulatory policies.

Early in their career, Oluchi worked as a Call Center Customer Service Representative at Ecobank Nigeria from 2007 to 2010.

Overall, Oluchi Mbonu's work experience highlights their expertise in operations management, customer experience, change management, and leadership.

Oluchi Mbonu began their education in 1999 at the University of Nigeria UNN, where they pursued a Bachelor of Education degree in Education Administration. Oluchi completed their studies in 2005. In addition to their degree, they obtained a certification in Customer Service Skills from Alison - Empower Yourself in March 2022.