Terry Moore

Terry Moore is an experienced contact center and business operations manager with a diverse background in customer service and training. Currently serving at MNsure since May 2016, Terry oversees contact center operations. Prior experience includes roles as a Customer Services Training and Quality Assurance Manager at UCare, where responsibilities encompassed developing training programs, and as a Pharmacy Customer Service Manager at HealthPartners, focusing on budget oversight and cross-functional collaboration. Additional experience as an Operations Manager at Farmers Insurance involved managing vendor relationships and customer service training. Terry holds an MBA from Hamline University and is a Certified Professional Project Manager from the University of St. Thomas.