Nawaaz Cariem

Nawaaz Cariem has extensive work experience in the technology industry. Nawaaz is currently working at Mobile Guardian as a Quality Assurance Lead, where they provide comprehensive support for Mobile Device Management (MDM) services across multiple platforms and efficiently resolves issues using Jira and Zandesk reporting software. Prior to this, Nawaaz worked as a Technical Support Agent at Mobile Guardian.

Before joining Mobile Guardian, Nawaaz worked at Speedcast as a Support Engineer. In this role, they demonstrated proficiency in supporting and troubleshooting satellite services and equipment for vessels and remote sites worldwide. Nawaaz also gained skills in configuring WAN profiles and prioritizing WAN connections for failover scenarios.

Nawaaz's previous experience includes working at One Digital Media as a Senior Technical Support Engineer, where they supported and managed various client digital signage screens and troubleshooted Android and Linux devices. Nawaaz also provided remote support through command terminal and TeamViewer.

As a Social Media Specialist at Telkom, Nawaaz provided customer service and support for Telkom's social media channels. Nawaaz engaged with users, addressed their concerns, and acted as a Telkom Community Forum Moderator.

Nawaaz's earlier experience at Telkom included working as an Ops Specialist, where they gained skills in configuring routers, troubleshooting operating systems, and providing remote configuration support.

Overall, Nawaaz Cariem has a diverse background in technical support, quality assurance, and customer service, with expertise in MDM services, satellite services, digital signage, and social media support.

Nawaaz Cariem has a background in Information Technology. Nawaaz attended Master Grade IT in 2015, where they studied Information Technology. Prior to that, in 2005, they attended the College of Cape Town and obtained certifications in Cisco Networking and IT Essentials- PC Technician. Nawaaz also attended Rylands High School from 2000 to 2004, where they focused on Information Technology. Nawaaz has obtained additional certifications such as COBIT 5 Foundation- Governance of Enterprise IT and ITIL Foundation- IT service Management in 2015 from APMG-International and AXELOS Global Best Practice respectively.