Alex A.

Bot Engineer at Mobile Insight

Alex A. has a diverse work experience. They started their career as a Senior Information Technology Specialist at Concentrix in 2018, providing technical support and training to both technical and non-technical users. In 2019, they worked as an Administrative Specialist at Allen Integrated Solutions LLC, handling complex administrative tasks and streamlining operations. During 2020, Alex A. worked as a Recruiting Manager at Chung Financial Group, demonstrating their skills in recruitment strategies and building relationships. In 2021, they joined Mobile Insight, where they took on the roles of Help Desk Analyst II and Bot Engineer. As a Help Desk Analyst II, they provided technical support and problem resolution, while as a Bot Engineer, they focused on building and maintaining conversational AI systems. Throughout their work experience, Alex A. has consistently demonstrated attention to detail, commitment to excellence, and a passion for achieving results.

Alex A. began their education at the University of Phoenix in 2009, where they pursued an Associate of Arts and Sciences degree in Business, Management, Marketing, and Related Support Services. They completed their studies at the University of Phoenix in 2011.

Following this, in 2021, Alex A. enrolled at Harvard University to obtain a Professional Certificate in Computer Science. This program lasted until 2022.

In addition to their formal education, Alex A. has also obtained several certifications. These include the 2021 Security Awareness Training, Anti-Money Laundering (AML), Global Anti-Corruption, and the Google IT Support Certificate (Intro). However, the specific months and years of when these certifications were obtained are not provided.

Links

Previous companies

Concentrix logo

Timeline

  • Bot Engineer

    September, 2022 - present

  • Help Desk Analyst II

    September, 2021

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