Anika Hermanns

Anika Hermanns is a seasoned professional with extensive experience in operations and customer experience management across various sectors. Currently serving as the Head of Operations/Customer Experience for the Mid Market team at Mobilexpense since September 2019, Anika leads the Onboarding and Technical Support teams, ensuring exceptional onboarding for clients and effective support. Previously, Anika held roles such as Mid Market Onboarding Team Leader and Customer Success Manager, focusing on the DACH market. Anika also contributed to the German International School Dubai as the Team Leader of the Secretariat and Admissions Office, executing significant improvements in the admissions process. Anika's earlier experience includes roles at Warwick Hotels and Resorts and Leonardo Hotels, where responsibilities encompassed administrative support, marketing, customer relations, and office management. Anika holds a Bachelor of Business Administration in International Hospitality Management and certifications in Project and Event Management, as well as Life Coaching.