Akea W.

Akea W. has extensive experience in the financial services sector, currently serving as a Virtual Contact Center Lead at Mobiloil Credit Union since February 2022, where responsibilities include member interaction and resolving account inquiries. Akea previously held roles at Mobiloil Credit Union, including E-Services & Call Center Team Lead, where oversight of call center agents and employee training were key duties. In addition to a solid background in customer support, Akea is a self-employed vocal performing and recording artist with a history of participation in notable events, such as American Idol III. Akea also possesses skills in computer hardware and software troubleshooting, alongside management experience as an office manager and team lead in various prior roles. Educational qualifications include an Associate of Arts and Sciences degree in Office Management and Supervision from Lamar Institute of Technology.