Sarah Nelson

Sarah Nelson is an accomplished operations and client relations professional with extensive experience in the residential property sector. Currently serving as the Director of Operations for Casa by Moda since May 2023, Nelson previously held the role of Director of Client Relations at This is Fresh from August 2015 to October 2022, where significant contributions were made to service delivery and operational strategies. Notable achievements include driving portfolio growth from 2,000 to 23,000 beds over a decade and delivering 100% occupancy across all residencies as Head of Operations at Fresh Student Living. Nelson’s career also includes leadership roles at UNITE Group plc and earlier positions at Cunard and Walt Disney World, showcasing a strong foundation in customer service and operational excellence. Nelson holds a Bachelor's degree in Recreation and Tourism Management from Sheffield Hallam University.