Jamiliah C. is an experienced professional with a strong background in customer service and care navigation. Currently serving as a Care Navigator at ModifyHealth since October 2025, Jamiliah conducts telephonic outreach, coordinates benefits, and documents member interactions. Previous roles include Customer Service Representative at FEMA, assisting disaster survivors, and at Humana, resolving member issues and managing high call volumes. As an Intake Specialist at EverService Holdings, LLC, Jamiliah provided empathetic service and ensured compliance during intake processes. Earlier experience includes screening applicants for housing assistance and scheduling healthcare services at various organizations, showcasing a consistent focus on customer support and operational efficiency.
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