Fernando Gomes

Fernando Gomes has extensive experience in player and customer support, currently serving as a Player Support Agent at MoGi Group since July 2021, where responsibilities include assisting players with inquiries related to purchases, technical issues, and gameplay while utilizing Zendesk for request management. Prior to this role, Fernando worked at Teleperformance from October 2016 to May 2021, holding multiple positions such as Agent Insight POC, where focus was on improving tools for agents and translating internal articles, and an Interim Bilingual Operation Supervisor, managing and coaching a team to enhance performance. Additional roles at Teleperformance included Technical Escalations POC, Bilingual Customer Service Representative, and Customer Service Agent, where the emphasis was on issue investigation, customer assistance, and complaint resolution.