Matheus Bertin

Customer Support Agent at MoGi Group

Matheus Bertin has a diverse work experience, starting with their current role as a Customer Support Agent at MoGi Group, where they handle player tickets and is still learning the ropes. Prior to that, they worked as a Customer Support Agent at 5CA, where they responded to player inquiries in both Portuguese and English. Before that, Matheus worked at Ongame as a Customer Support Agent/Specialist/Team Leader, where they managed player tickets and also organized in-game events as a Game Master. Matheus also has experience as a Rater at Appen, where they evaluated content on social media platforms and translated PT-BR to EN. Additionally, Matheus helped with their family's business, Pão de Queijo Bertin, where they took on managerial responsibilities and handled HR, finances, and sales. Matheus started their career as a Salesman at Kalunga - Papelaria e Informática, selling various tech products. As a teenager, Matheus worked part-time as a Machine Operator and handyman at TOPPAN PRINTING CO., LTD., where they improved their Japanese and English skills.

Matheus Bertin completed their high school education and obtained a High School Diploma from Colégio Terra Nova in the years 2012 to 2014. In 2016, they attended Centro Universitário Adventista de São Paulo for a brief period, specializing in Business Administration and Management, without completing a degree. More recently, from 2020 to 2021, Matheus pursued an education in Front End - Programming at Alura.

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