Priscilla Morales

Priscilla Morales is an experienced professional with a diverse background in customer service, journalism, loan counseling, and administrative support. Currently serving as a Contact Center Resolutions Specialist at MOHELA, responsibilities include case creation, internal requests, and borrower assistance. As a Contributing Writer for TheBurg since 2015, Priscilla covers local events and initiatives in Harrisburg, contributing to both print and online platforms. Previous roles include Loan Counselor and Public Service Loan Forgiveness Processor at PHEAA, where Priscilla effectively assessed borrower needs and maintained high accuracy rates. Educational qualifications include a Bachelor's degree in English with a Writing Concentration from Messiah University and an Associate degree in Liberal Arts from Brookdale Community College.