Alex Ashley

Alex Ashley is an experienced IT professional specializing in IT Service Management (ITSM), process management, and change management, currently serving as an ITSM Process Manager at Molson Coors Beverage Company since October 2020. Key achievements include creating dashboards to decrease aging tickets by 20%, developing SLA metrics from ServiceNow data, and optimizing the inventory of ServiceNow requests. Previous roles encompass Change Manager at HSA Bank, where Alex established a Change Management framework and collaborated with leadership to mitigate risks, and various management positions at American Family Insurance, CUNA Mutual Group, Walgreens, and GE Healthcare, focusing on release management, process improvement, and compliance. Alex holds a Master's degree in Information Technology from Colorado Technical University and a BA in International Relations - Economics from the University of Wisconsin-Milwaukee.