Anne Dulud

Anne DULUD is a seasoned professional with extensive experience in global customer service and operational excellence. Currently serving as Senior Director of Global Customer Service & Channel Management at Momentive since August 2019, Anne focuses on commercial distribution networks and business partnerships. Previous roles include Global Director of Operational Excellence at Momentive, Head of Customer Care at Roquette, Process Transformation Director at Firmenich, and Head of Customer Services & Process Improvement Manager Europe at The Linde Group. Anne began the career at British Airways, progressing from Customer Service Agent to Marketing Product Manager. Educational credentials include a degree in Marketing & Sales from ESSEC, executive training from the University of California, Berkeley, and language studies from Université Paris Nanterre.