Brenae English

Brenae English is a seasoned professional with extensive experience at Momentum Telecom, where tenure began in May 2005 and has included roles such as Service Delivery Director, Director of UC Support, Retail Support Manager, and Tier II Technical Analyst. In the capacity of Service Delivery Director, Brenae has focused on identifying and implementing process improvement initiatives to enhance business goals and revenue, collaborating closely with sales and engineering teams. As Director of UC Support, Brenae emphasized a customer-centric environment while driving team morale and productivity. Previous experience as Retail Support Manager involved coaching and developing support personnel to ensure effective customer interactions. Initial experience as a Tier II Technical Analyst provided foundational knowledge in telecommunications, complemented by earlier work as an Internet Support Agent at TeleTech. Brenae holds a Bachelor’s Degree in Biology from the University of Alabama at Birmingham, earned in 2005.