Elena Silanteva

Elena Silanteva is an accomplished professional in the retail industry with extensive experience in client services, operations, and team management. Currently serving as EMEA Omnichannel Client & Performance Director at Moncler since 2018, Elena successfully established the regional team, enhanced operational processes, and launched innovative omnichannel services. Prior to Moncler, Elena held various leadership roles at Louis Vuitton Eastern Europe from 2008 to 2018, including Retail Development Director and Retail Marketing Director, where major accomplishments included implementing the Rethink Retail project, achieving the highest Mystery Shopping scores in Eastern Europe, and developing a strong clienteling strategy. Earlier career experiences include managing multiple stores in Moscow and roles focused on operational excellence and team training. Elena possesses professional coaching credentials from Erickson Coaching International and degrees from Lomonosov Moscow State University and Moscow State University of Economics, Statistics and Informatics.