Working Student ITSM

WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.

WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.

WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections… now imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!

We are looking for a Working Student (m/f/d) IT Service Management. Our IT Service Management Team ensures the smooth running, resilience, availability and scalability of our applications, systems, storage, networking, and databases in the on premise and in the cloud.

You can imagine gaining professional experience in this area during your studies? You want to work in the IT environment and enjoy ensuring the best possible IT service for a specific area? Moreover, you have a general understanding of current technologies and you are looking for a company where you can not only take over a lot of responsibility, but also learn something new every day? Then you are exactly right with us!

We are looking for YOU as a Working Student (m/f/d) IT Service Management for our office in Hamburg with immediate effect.

ABOUT THE ROLE

You will receive an individual training and support the team with the following tasks:

• Analyzing and dispatching of received incidents or requests via our ticketing system to the designated IT support team
• Helping the It Service Desk Agents to provide on-site IT support in our Hamburg office
• Taking over basic tasks in our customer care tool (e.g., cancelling subscription or refunding payments)
• Doing follow-ups for overdue tickets and for those that will approach set due dates
• Assisting with various work or projects as instructed by superiors