Charmaine Thompson

Charmaine Thompson has a diverse work experience spanning multiple industries. Most recently, they worked at MongoDB as a Sr. Creative Operations Program Manager starting in October 2022. Prior to that, they were a Design Portfolio Manager at M&T Bank from March 2022 to October 2022. In 2021, they worked as a Sr. Strategy and Program Manager at Booz Allen Hamilton from July 2021 to March 2022. Before that, they were a Customer Experience Strategist at CareFirst BlueCross BlueShield from May 2020 to July 2021. Charmaine also gained experience as a Customer Experience and Strategy Manager at Optoro from April 2019 to May 2020. Charmaine has previous experience in the retail industry, working as a Starbucks Field Manager at Macy's from August 2018 to April 2019. Prior to that, they worked as a Sr. Customer Experience Specialist at NIC Services, LLC from November 2016 to August 2018. Charmaine also worked as an Account Executive at mHelpDesk from August 2015 to March 2016. Charmaine began their career as a Teaching Assistant at Harambee Institute of Science and Technology Charter School from September 2012 to October 2014. Overall, Charmaine has a strong background in program management, customer experience, and strategy across various industries.

Charmaine Thompson is currently pursuing a Bachelor of Design in Social Sciences from Penn State University, expected to be completed in 2024. Prior to this, they obtained a Bachelor of Arts (BA) in Fine and Studio Arts from North Carolina Central University. In addition to their formal education, Charmaine also obtained a certification in Design Thinking: Customer Experience from LinkedIn in January 2021.