Kathryn Cook

Kathryn Cook has extensive experience in customer success and service management roles. Kathryn is currently working as a Customer Success Manager at MongoDB since 2022. Prior to that, they worked as a Customer Success Manager at Nordcloud, an IBM Company from February 2022 to July 2022.

Before their recent roles, Kathryn worked at Rackspace for a significant period of time. Kathryn held various positions including Customer Success Manager, Technical Onboarding Manager, Major Incident Manager, and Enterprise Service Delivery Manager from 2013 to 2021. Kathryn'sresponsibilities included managing customer relationships, delivering projects, coordinating technical teams, and resolving customer impacting issues.

Earlier in their career, Kathryn worked at Sitel as a Complaints Manager (Nokia Campaign) from July 2012 to January 2013. Kathryn also worked at Gorkana as a Customer Service Manager from August 2008 to July 2012, leading a team and improving customer experience. Prior to that, they served as a Senior Account Manager at Durrants from January 2005 to July 2008, managing customer accounts in the financial services sector.

Kathryn's earliest experience includes working as an International Account Manager at Xtreme News/Durrants from January 2000 to January 2005, where they supported customers in media monitoring accounts. Kathryn began their career as a Media Sales Executive at bmcnews from January 1999 to January 2000, where they focused on selling broadcast material and developing customer relationships.

Kathryn Cook attended the University of Liverpool from 1995 to 1999, where they obtained a Bachelor of Arts (BA) degree in English and French. In addition to their formal education, they have received certifications from Amazon Web Services (AWS) as an AWS Certified Cloud Practitioner in March 2022, and from Microsoft as a Microsoft Certified: Azure Fundamentals in February 2022.