Katie Giacobbi

Senior Relationship Account Manager at MongoDB

Katie Giacobbi has a diverse background with experience in various roles and industries. Starting in 2012, they worked as a Style Advisor at Justice, where they provided exceptional customer service and successfully upsold products. In 2016, they took on the role of President at the National Panhellenic Conference Inc., overseeing council operations and organizing formal recruitment. Additionally, they served as an Orientation Leader at Bentley University, mentoring transfer students and facilitating activities.

Continuing their career, they joined Liberty Mutual as a Personal Insurance Sales Intern, where they partnered with the sales team and represented the company at offsite events. Katie then interned as a Sales Intern at Black Duck Software, assisting with account alignment, data enrichment, and prospecting new clients.

In 2017, Katie worked as a Marketing Associate at Revulytics, Inc, identifying relationships with industry influencers and conducting cold outreach. Concurrently, they began their role as an Account Executive at Rapid7, a leading security data and analytics solutions provider. Katie later transitioned to a Sales Development Representative position, where they engaged in outreach activities and developed an active, analytics-driven approach to cybersecurity.

In 2020, they joined Varonis as a Commercial Sales Representative, managing and protecting organizations' unstructured and semi-structured data sets. Subsequently, they joined MongoDB in 2021 as a Customer Success Specialist, responsible for ensuring customer satisfaction. Katie quickly progressed to the role of Associate Customer Success Manager, Growth, and then to Customer Success Manager, Growth. Currently, Katie holds the position of Customer Success Account Manager at MongoDB.

Katie Giacobbi has a Bachelor's degree in Marketing from Bentley University. Prior to that, they obtained a High School Diploma from Saint Raphael Academy. In addition to their formal education, Katie Giacobbi has also obtained a certification in Inbound Sales from HubSpot in November 2016.

Links

Timeline

  • Senior Relationship Account Manager

    February 1, 2024 - present

  • Customer Success Account Manager

    February, 2023

  • Customer Success Manager Growth

    August, 2022

  • Associate Customer Success Manager Growth

    February, 2022

  • Customer Success Specialist

    June, 2021