Valentina Marsiglia

Valentina Marsiglia has a diverse work experience spanning various industries. Valentina most recently worked at MongoDB as a Senior Customer Success Manager, specifically focusing on Italy Enterprise. Prior to that, they were a Customer Success Manager at the same company.

Before MongoDB, Valentina worked at Pinterest as a Senior Account Manager SMB. In this role, they served as a senior digital strategist and paid advertising consultant, supporting media agencies, creative agencies, and direct brands in planning and delivering their campaigns on Pinterest Ads. Valentina was responsible for identifying and proposing tailored strategies, measuring and reporting campaign performances, providing creative solutions, and conducting coaching and training activities. Valentina played a key role in increasing the IT SMB book of business, growing media agencies' book of business, training new hires, and supporting team management execution and strategy.

Prior to Pinterest, Valentina worked at Accenture as a Process Analyst at Twitter. Valentina operated within the Trust and Safety department, delivering a portfolio of projects aimed at improving internal workflows for customer support agents and spam teams. Valentina successfully investigated existing policies, provided a new framework for leveraging customer insights, and introduced new approaches to managing customer support agents' work-streams.

Valentina also gained experience at Ancestry as a Social Media Manager, where they monitored interactions on the brand's official social media channels, developed content and marketing strategies, and managed community and brand reputation. Valentina started at Ancestry as a Customer Solutions Associate.

Additionally, Valentina has worked as a Freelance Content Editor for The Welcome Hub, a web writer for a US tour operator. Valentina was responsible for brand communication and content strategy. Before that, they held roles at Hewlett Packard Enterprise as a Customer Delivery Specialist in the EMEA channel, at CreditVision Srl as a Credit Management Analyst and Consultant, at Axerta as a Private and Business Investigation Editor, at Free Press - La Piazza as a Journalist, and at Etap - Maserà (PD) as a Secretary and Assistant.

Valentina Marsiglia has an education history that includes a variety of academic and professional qualifications. In terms of formal education, Valentina obtained a high school leaving qualification in an experimental linguistic course from Istituto Marchesi Fusinato Padova in the years 1997 to 2002. Valentina then pursued a degree in Communication (Journalism) from Università degli Studi di Padova, from the years 2002 to 2006.

Valentina continued their education by completing a professional course in Digital Communication from Professional Datagest in the year 2014. This course focused on media relations, social media, and digital PR management. In 2017, they enrolled in Dublin Business School and obtained a Diploma in Project Management.

In addition to their formal education, Valentina also holds several certifications. Valentina obtained a Diploma in Project Management from Dublin Business School in September 2017. Valentina also completed the PRINCE2® Foundation Certificate in Project Management from AXELOS Global Best Practice in November 2020.

Valentina has sought to enhance their skills and knowledge by obtaining additional certifications. These include a certification in Digital Transformation and Cloud Computing from Udemy in November 2020, and a Business English Certificate - Advanced level (C1) from Stafford House International School of English (London) in November 2015. Valentina also took the EF Language test from EF Education First in May 2015.

Valentina's education and certifications reflect their commitment to continuous learning and professional development in the fields of project management, communication, digital media, and linguistic skills.