monotaro.id
Brilliant Mudzakkir Fierlardi, known as Billy, currently serves as Customer Support Manager at monotaro.id since January 2023, where responsibilities include developing customer experience strategies, managing the Customer Support Team, establishing KPI metrics, and optimizing CRM platforms. Previously, Billy held positions as Customer Support Supervisor at monotaro.id and Customer Service Team Lead at PT Transcosmos Commerce, where effective team management and performance enhancements were key focuses. Other experiences include roles at Tokopedia, Traveloka, and Yayasan Alkahfi Cabang Tegal, encompassing various aspects of customer service, culture engagement, and education. Billy holds a Sarjana Sosial degree in Communication from STID Alhadid Surabaya and a vocational degree in Computer Systems Networking and Telecommunications from SMK Negeri 3 Tegal.
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monotaro.id
monotaro.id is a B2B e-commerce service operated by PT. Monotaro Indonesia, a joint venture of MonotaRO Co., Ltd. and Sumitomo Corporation Group. monotaro.id is a one stop solution to your procurement challenges in industrial tools and office needs. We provide all genuine quality products for Maintenance, Repair & Operations (MRO), Building & Construction, Electrical, Logistics, Chemical, Automotive, Lab Supply, Mechanical, Pantry and other offices and industrial needs with competitive price. We bring you a new procurement experiences; easier, faster, with end to end solutions. More than 100,000 customers are satisfied for using our platform with a variety of leading products and user-friendly sites. Our vision is to innovate in the Procurement Network for all types of businesses in Indonesia and our mission is to provide the best platform, making any purchasing process more efficient for all businesses entities. MonotaRO Co., Ltd. listed on the Tokyo Stock Exchange and has run e-commerce businesses in Japan and South Korea for more than 18 years. MonotaRO Co., Ltd. recognized as one of "Most Innovative Growth Companies in the World 2017" by Forbes. Disclaimer: We have created our LinkedIn page to promote job vacancies, foster conversations around who we are, what we do and what it is like to work at Monotaro Indonesia. Check out our job openings here: https://www.monotaro.id/corp_id/karir For Supplier Partnership please visit this page: https://www.monotaro.id/corp_id/supplier-form