Brilliant Mudzakkir Fierlardi

Brilliant Mudzakkir Fierlardi, known as Billy, currently serves as Customer Support Manager at monotaro.id since January 2023, where responsibilities include developing customer experience strategies, managing the Customer Support Team, establishing KPI metrics, and optimizing CRM platforms. Previously, Billy held positions as Customer Support Supervisor at monotaro.id and Customer Service Team Lead at PT Transcosmos Commerce, where effective team management and performance enhancements were key focuses. Other experiences include roles at Tokopedia, Traveloka, and Yayasan Alkahfi Cabang Tegal, encompassing various aspects of customer service, culture engagement, and education. Billy holds a Sarjana Sosial degree in Communication from STID Alhadid Surabaya and a vocational degree in Computer Systems Networking and Telecommunications from SMK Negeri 3 Tegal.