Aigli Giannakou

Aigli Giannakou has extensive experience in customer service and analysis, currently serving as a Complaints Analyst at Monzo Bank since December 2017, where previous roles included Complaints Specialist, Fraud Investigator, and Mastercard Chargebacks Specialist. Prior to this, Aigli worked as a Greek Language Teacher at the Greek School of Coventry from September 2015 to July 2017. Aigli's academic qualifications include an MRes in Modern Greek Studies from the University of Birmingham, obtained in 2016, and a BA in Philology with a focus on Medieval and Modern Greek Studies from Aristotle University of Thessaloniki, completed in 2012.