Harry Ashbridge

Head of Writing & Customer Experience at Monzo

Harry Ashbridge has a diverse range of work experience. Harry began their career at Wesser in 2006 as a Fundraiser, but quickly realized it was not the job for him. In 2007, they worked at Willmotts as an Accounts Assistant and Receptionist, where they gained valuable office skills. From 2010 to 2011, they served as a Publications Manager at 7city Learning.

Ashbridge's focus shifted towards writing and customer experience when they joined The Writer in 2012. Harry initially started as an Editor and worked their way up to become a Senior Writer and Head of Customer Experience. During their time there, they were involved in various tasks such as creating tone of voice guidelines for well-known brands and improving customer experience through word changes.

In 2018, Ashbridge joined Monzo Bank as a Senior Writing Lead. Harry'sresponsibilities included building a writing team, defining company documents, incorporating good writing practices into various processes, providing training and coaching to employees, and ensuring the brand's tone of voice was reflected in all communication. Later, they transitioned into the role of Head of Writing & Customer Experience, where they continued to oversee the writing team and ensured a seamless customer experience.

Overall, Harry Ashbridge's work experience showcases their expertise in writing, customer experience, and leadership roles in the banking and communications industries.

Harry Ashbridge completed their Master of Arts (MA) in History at UCL from 2008 to 2009. Prior to that, they obtained a First class Bachelor of Arts (BA) degree in Philosophy and History from the University of Southampton, where they studied from 2005 to 2008. However, no information is available regarding their education at Harris CTC, The Mark Lawrenson Skills School, or The School of Rock.

Links

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Timeline

  • Head of Writing & Customer Experience

    December, 2020 - present

  • Senior Writing Lead

    January, 2018

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