Joshua Dowding

Joshua Dowding has a diverse range of work experience in various industries. Joshua began their career at Pizza Hut as a Waiter in 2013, where they gained valuable customer service and financial management skills. Joshua then joined Pizza Hut UK & Europe as a Manager in 2016, where they led shifts, ensured high standards of service, and drove sales targets.

In 2017, Joshua transitioned to TSB Bank, starting as a Recoveries Team Manager before progressing to Collections & Recoveries Performance Manager and finally Assistant Manager: Customer Experience & Risk. In these roles, they demonstrated their abilities in risk management, customer experience, and team leadership.

Currently, Joshua is working at Monzo Bank, first as a Customer Journey Analyst in 2021 and currently as a Customer Journey Manager, a position they have held since July 2022. This shows their growth within the company and their expertise in managing customer journeys.

Overall, Joshua Dowding's work experience showcases their strong customer service, leadership, and analytical skills, making him a valuable asset in any organization.

Joshua Dowding attended the University of Gloucestershire from 2013 to 2016, where they obtained a Bachelor of Science (BSc) degree with Honors in Geography. Prior to that, they studied at Sir Thomas Richs School from 2006 to 2013, although no specific degree or field of study information is available for that period.

Additionally, they have obtained a certification called "The Complete SQL Bootcamp 2021: Go from Zero to Hero" from Udemy in August 2021. The institution providing this certification is Udemy.