Private equity has always been a sought-after asset class, often outperforming public benchmarks like the S&P 500.
However, steep entry barriers, including high minimum investments (~€10m), hefty paperwork and the challenge of selecting the right fund have traditionally kept individual investors at bay, with access largely limited to big institutions or a select few.
Enter Moonfare.
We've made investing in private equity more accessible and straightforward with our fully digital investment platform. Now, qualified investors can access some of the most sought-after private market funds at minimums starting from €10,000*.
The diverse Moonfare team – which includes alumni from top private banks, groundbreaking startups and beyond – is united in pushing boundaries and redefining the private equity landscape.
Join us!
Junior IT Support Specialist (m/f/d):
We are seeking a proactive and technically skilled Junior IT Support Specialist to join our dedicated team. This role is ideal for someone looking to expand their knowledge and skills in IT. You will play a key role within the IT Team, assisting in daily operations by providing support and training to our colleagues. We are looking for a customer-focused team member who will work across all teams and locations at Moonfare.
You will:
- Provide first-line support to end-users for hardware, software and network-related issues.
- Troubleshoot and resolve technical issues related to Mac OS, iOS, Apple software and peripheral devices.
- Maintain and update the IT Helpdesk ticketing system, ensuring timely resolution and documentation of all incidents and requests.
- Collaborate with senior IT staff to review and resolve complex technical problems.
- Perform routine maintenance tasks, such as software updates, system backups and hardware diagnostics.
- Provide remote and on-site support as needed, ensuring minimal disruption to users’ workflow.
- Document troubleshooting steps and solutions in the knowledge base for future reference and training purposes.
- Stay current with the latest technology trends, software updates and troubleshooting techniques, particularly related to Apple products.
The next Moonfarian:
- At least 1 year of hands-on experience in an IT helpdesk role.
- Previous experience with remote desktop support tools and IT service management (ITSM) software.
- Initial experience troubleshooting Apple Mac systems, including macOS.
- Good understanding of Microsoft Office, basic network troubleshooting and general IT support practices.
- Familiarity with mobile device management (MDM) solutions and basic networking concepts.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Ability to work independently and as part of a team, managing multiple tasks simultaneously in a fast-paced environment.
- Capable of collaborating with cross-functional teams and engaging with stakeholders at all levels.
- Strong verbal and written communication skills in English, with a customer-focused approach to support.
- German language skills are a plus.
If you feel you do not meet all of the requirements, we still encourage you to apply!
Our Values:
- Our clients come first, Moonfare comes second, and we prioritise ourselves third - Client-Centric Focus. Putting clients first means creating value for them is essential. Placing Moonfare second signifies that our individual professional future at Moonfare depends on the company's commercial success. Prioritising ourselves third reflects our humility in putting clients and Moonfare before personal interests.
- We pursue excellence and honor our promises - Commitment to Excellence. We hold ourselves to the highest standards, taking responsibility for our failures, and celebrating our successes. We commit to deadlines and stick to them and we learn from our mistakes.
- We are here to win and to celebrate our collective achievements - Win together. We are mission-focused and think and act like owners. We exemplify the attitude we expect and each of us commits to do what it takes to succeed.
- We foster personal growth but each of us earns our place as a Moonfarian through merit - Growth and Merit. We hire, retain, and develop exceptional people and invest in empowering them to excel. We must all earn our place at the table every day.
We understand the important role that diversity plays in our success. Different backgrounds, experiences and ideas push us further and raise the bar. We’re committed to developing an inclusive and safe culture where everyone — regardless of colour, race, religion, sex, origin, sexuality, disability, marital status, citizenship or gender identity — knows that they are an integral part of the team and can bring their full potential to their work.
Apply now!