Shireen Louw

Shireen Louw is an experienced professional in customer service and complaints management, currently serving as the Senior Complaints Manager at Moonspin since June 2016. In this role, Shireen oversees the Complaints Team's performance, manages audits and training, and is responsible for handling significant customer complaints. Previous positions at Moonspin include Complaints Manager, VIP Host, and Customer Service Host. Prior to Moonspin, Shireen worked at Amazon from September 2011 to May 2016 in various capacities, including Customer Service Supervisor and Subject Matter Expert, where responsibilities involved coaching, policy creation, and cross-continent communication. Shireen's career began at Stream Global Services as a Customer Service Associate, providing professional support for customers' billing and service inquiries.