Kathryn Heap

Kathryn Heap is an accomplished digital product and customer experience leader with extensive experience in various senior management roles. Currently serving as Head of Digital Product, Customer Experience & Loyalty at Morrisons since February 2022, Kathryn previously held the position of Head of Customer Value & Transformation for SMB at O2 (Telefónica UK). Kathryn's background includes significant contributions at Royal Mail, where roles included Head of Digital and Head of Performance Marketing, achieving substantial revenue and transformation goals. Early career experiences at Tesco Stores Ltd encompassed leadership in loyalty programs and local marketing initiatives. Kathryn holds a BA in Politics, Philosophy & Economics from Durham University, an MA in Marketing Communications from Bournemouth University, and completed the Management Acceleration Program at Saïd Business School, University of Oxford.