Mosaicx
Brandi Creswell possesses extensive experience in sales operations and business process improvement, currently serving as Sales Operations Manager at Mosaicx since June 2022. Prior roles at Intrado Communications LLC included Business Process Improvement Manager and Project Manager in Sales Operations, where Brandi led teams to identify operational risks and enhance efficiency across cross-functional teams. Experience also includes roles at West Unified Communications Services, focusing on global sales operations strategy and maintaining client accounts, and at INTERCALL, where responsibilities spanned from customer service roles to billing operations and management. Brandi's expertise encompasses process optimization, risk mitigation, and analytics support to drive organizational effectiveness.
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Mosaicx
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.