Mosaicx
Joel Lackey is a seasoned marketing technology professional with extensive experience in various management roles. Currently serving as the Manager of Marketing Technology at Mosaicx since October 2022, Joel previously held the position of Technology Marketing Manager at Intrado from October 2019 to October 2022. Prior to that, Joel worked at West Corporation for over four years, where roles included both Marketing Manager and Creative Marketing Manager. Joel’s career began at InterCall, where a nearly nine-year tenure included roles as Web Developer and Programmer/Analyst (Multimedia Specialist). Joel Lackey holds a degree from the University of Colorado Denver, earned between 2000 and 2004.
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Mosaicx
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.