Mosaicx
Joel Mason is an accomplished Senior Software Engineer with over 25 years of experience in the technology sector. Since March 1997, Joel has been with Mosaicx, contributing extensive expertise in software engineering. Prior to Mosaicx, Joel served as a Senior Software Engineer at Intrado from January 2019 to January 2023 and held various roles, including Senior Software Engineer, System Analyst, and Client Applications Development Team Leader at West Corporation from March 1997 to January 2019. Joel holds a Bachelor of Computer Science degree from the University of Nebraska at Omaha, earned between 1991 and 1996.
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Mosaicx
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.