Mosaicx
Rebecca Jones is an accomplished professional with extensive experience in operations and customer experience management, currently serving as an Advisory Council Member at the Retail AI Council and a Global Ambassador for Savvitas. As President of Mosaicx, Rebecca oversees strategies and innovations in conversational AI technology, while previously leading operational teams at West Technology Group and Appriss, where significant revenue was generated. Rebecca's background includes a range of roles at Citigroup, addressing customer complaints and supporting executive management. Educational credentials include studies at the University of Louisville, Jefferson Community College, and Seneca High School.
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Mosaicx
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.